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Owen is a design strategy leader, currently spearheading the client-facing innovation practice and product design group at Visa Inc. He has helped build Visa’s innovation practice in San Francisco using frameworks such as design thinking and service design in order to deliver high-value product and design sprints for Visa's top clients (ie. future of retail and banking, voice & multimodal, messaging, IoT, etc). Deep passion for problem-solving and driven by the desire to produce beautiful experiences and make increasingly complex products simpler and easier to use. Areas of expertise include: - Frictionless brand experience design that delivers business and customer value - Design frameworks such as service design, human-centered design, and design thinking - Product + business + technology + design - Management, leadership, and cross-functional multi-disciplinary collaboration - Defining processes, practices and culture for high performing teams